new201611

"Feedback"

 

 

Please read through some of our recent comments and feedback and feel free to add to.

 

By libracare, Jan 14 2016 12:51PM

"Libre Care have been providing care for my brother for the past 20 months. He has complex needs and needs support with many aspects of daily living. I can say with complete honesty that Libre Care give me peace of mind, knowing that he has his daily contact with the staff and that they are reliable, caring, firm when necessary and understand him and his circumstances. It would be hard to identify just one of the staff who support him, they are all patient and caring. I am grateful for their willingness to communicate with me over any issues which arise and that together we can sort things out quickly. The daily diary gives me an overview of how things are when I am unable to visit him.

Two members of staff are readily available if I need to speak to them. I cannot recommend this company highly enough and always when speaking to folk about my brother's care mention the ' Libre team'. Thank you."


By libracare, Jan 14 2016 12:46PM

"Wonderful team and company"

"All staff understand the needs of my sister-in-law. Although mentally astute at 92 years old, Joan does need assistance with washing and dressing because of balance issues. Staff show care, compassion and understanding.

Libra Care is truly professional.

When I need to contact them by phone or email my requests are put into action with immediate effect.

I would be lost without the carers - wonderful and thank you all"


By libracare, Jan 14 2016 12:43PM

Libras care package is excellent with all aspects covered in detail. Dad is extremely happy with his carers who are both professional and friendly. The family are happy and confident that he is well cared for and safe due to excellent communication within this well trained team. We couldn't ask for more.

By libracare, Aug 11 2015 10:20AM

The amazing staff team of Libra Care have been caring for my brother now for 12 months or so. Cannot speak highly enough of the company, they genuinely put their clients at the centre of all they do.

By libracare, Jun 8 2015 09:41AM

Libra Care provide fantastic care to my mother in law who has vascular dementia. They arrive at the times they say they will arrive, are flexible if problems arise and can be contacted at any time.


We have had a few problems associated with the condition but the managers have always responded with patience and understanding. The carers are well trained and always have the need of the patient in mind.


They have contacted us directly if there has been an urgent issue and remain professional at all times. Crucially they leave comprehensive notes which have assisted us in helping my mom in law and has also assisted other professionals in their assessment of her needs. I would recommend Libra Care without hesitation

By libracare, Jan 21 2015 04:15PM

"Dad and I in December engaged Libra Care to take care of a range of his care needs after some extreme difficulties with 3 other care providers with this regard we feel qualified to compare levels of service. We are completely satisfied with the professional level of care he is receiving. We are being offered and receiving excellent patient centred care with a high degree of humility and skill being offered by well trained and efficient carers. I have developed in a short time strong lines of communication and trust in the ownership and management of the company. Neil and Deanne are approachable at all times Dad and I feel we are in very safe hands, thank you Libra Care."

By libracare, Dec 1 2014 04:11PM

What a fantastic and caring team for my 91 year old sister. Their knowledge, expertise and duty of care is superb. Nothing is too much trouble. Their involvement in caring for my sister has given her the confidence in gaining some independence, something we couldn't have done for her.

It is a company I would have no hesitation in recommending, as even the directors are 'hands-on'. Thank you and well done.